Case Studies – Efficiencies and Continuous Improvement
RossJuliaRoss has a track record of being highly proficient and proactive in developing cost reduction and business efficiency strategies for our contracted clients. Our organisation-wide philosophy in building the business has been one of always providing cost-conscious, value for money service. We believe we provide an excellent service, at lower cost than others charge for a lesser service. The success of our business has been built on this approach and the fact that we deliver speaks for itself in the way our business has grown.
Case Study Six – Process Standardisation
Standardisation is effective for some clients and some types of recruitment. For one client, we standardised their recruitment processes for the same type of staff across multiple locations, and the National Account Manager personally attended each branch recruiting for the client and rolled out the procedures. Standardised client recruitment procedures and Position Descriptions were created to form a Knowledge Library so in every location and for every role, the same procedures could be followed nationally upon lodgement of a new vacancy.
For another client in the tertiary education sector, there had been very little performance management or procedural adherence across campuses. Recruitment was ad hoc and inconsistent. Implementing a phased approach, RossJuliaRoss designed and executed standard processes using an implementation plan that included:
- face to face consultation;
- stakeholder engagement and involvement;
- a focus on outcomes and benefits;
- development of a comprehensive procedures manual;
- workshops launching and training on the procedures;
- on-going consultation and support.
This solution was implemented across 5 of their campuses.
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